A customer uses a hardware token (e.g., for corporate VPN or digital signing). They are traveling and forgot the token. The technician can run the Customer Module on the office PC where the token is installed, then connect remotely from the traveler’s laptop. Version 197’s stable keep-alive mechanism prevents disconnections during long file signing sessions.
: USB redirection is sensitive to latency; a stable cable or fiber connection is highly recommended over 3G or public Wi-Fi. Security and Licensing Short feature overview — USB Redirector Technician Edition
: Works across LAN, VPN, WAN, or the open internet. How the Customer Module Works How the Customer Module Works Version: 197 Module
197 Module Type: Customer (Technician Edition Integration) Build Status: Stable or the open internet.