Usb Redirector Technician Edition Customer Module Version 1.9.7 May 2026

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Broad Device Support

: Supports smartphones, modems, CNC controllers, and vehicle diagnostic adapters. Solution: Verify the client’s firewall is not blocking

Firewall Rules

: Configure your firewall to allow incoming and outgoing traffic for both TCP and UDP on the specified port. Do not expose port 32032 directly to the public internet

• Solution: Verify the client’s firewall is not blocking the default port (usually TCP 3260 or a custom port set by the technician). Ensure the client provides the correct Public IP (if over the internet) or Local IP (if over VPN/LAN).

• Do not expose port 32032 directly to the public internet. Always use VPN (OpenVPN, WireGuard) or SSH tunneling.
• The Customer Module does not store passwords by default (though it offers an encrypted .cfg option).
• For enterprise environments, combine with Windows Firewall to restrict the client to only talk to one technician server IP.

Zero-Installation Client

: The Customer Module is a lightweight executable (less than 2 MB) that runs without installation, making it ideal for one-time remote support sessions. Broad Device Support : Supports smartphones