The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Fix May 2026

Troubleshooting the "Hardware Information Does Not Match with Your Dongle" Error in AutoData

4) Software-side checks

: Incorrect system regional settings (e.g., not set to "English (US)") can sometimes cause verification scripts to fail, leading to misinterpretation of hardware data. Potential Fixes and Troubleshooting Run as Administrator

Upgrading your motherboard, CPU, or even significant BIOS updates can change your system's UID, making it no longer match the one stored on the dongle. Corrupt Drivers:

• Problem persists after the immediate troubleshooting and software checks.
• Dongle appears in Device Manager but still reports mismatch.
• You suspect the dongle is expired, unregistered, corrupted, or counterfeit.
• You need licence re-assignment (e.g., dongle must be linked to a different account or vehicle range). Have ready:
• Dongle serial number or ID.
• AUTODATA account email or customer number.
• Exact software version and build number.
• Operating system and version.
• Description of steps already taken and any error screenshots or logs.