The Hardware Information Does Not Match With Your Dongle Autodata File

If you're experiencing a mismatch error, here are some features or troubleshooting steps you could consider:

If you are trying to run Autodata on a Virtual Machine (like VMware or VirtualBox), the software may block access to the dongle for security reasons. Ensure that the USB "Passthrough" settings are correctly configured so the VM sees the dongle as a local hardware device. When to Contact Support If you're experiencing a mismatch error, here are

Prevention for the Future

Hardware change

| Cause | Description | |-------|-------------| | | Motherboard, CPU, RAM, network card, or disk replaced. | | USB port/dongle mismatch | Dongle moved to a different USB port or hub (rare on modern versions, but possible). | | Driver corruption | Dongle drivers (e.g., SafeNet/Aladdin) outdated or corrupted. | | OS reinstallation | Windows reinstalled without deactivating AutoData first. | | Virtual/emulated environment | Software detects VM or hardware abstraction layer changes. | | Multiple dongles | Another conflicting dongle (e.g., from different software) is connected. | | | USB port/dongle mismatch | Dongle moved

Part 2: Initial Quick Checks (Before You Panic)

Hardware ID Mismatch

: The software's license registry file was generated for a different computer's hardware ID. | | Virtual/emulated environment | Software detects VM