Goal: Have the customer tell you the benefit of buying.
The CFO, who had rejected three previous vendors, raised his hand. spin selling.pdf
These identify difficulties, dissatisfactions, or unmet needs. Example: “Is the downtime of your current equipment affecting production?” Paper: SPIN Selling — Summary, Analysis, and Application
But the file didn't change me. The framework did. Poor Seller (Solution focused): "Our CRM has AI forecasting