How To Unblock A Prison Call ((hot)) Page

To unblock a prison call, you must identify whether the block is on your personal device , with your service provider , or within the prison’s phone system 1. Check Your Device and Carrier

• The called party blocked the number – If you previously blocked an inmate’s calls (via your phone carrier or a prison call service like GTL, Securus, ICSolutions), the system will reject future calls.
• The number is not approved – Inmates can only call pre-approved numbers on their call list. If your number isn’t on that list, the call won’t go through.
• Call restrictions – The facility or the inmate may have limits (e.g., no calls to certain area codes, no forwarded numbers, no VoIP numbers).
• Payment issues – If the account (prepaid or postpaid) has insufficient funds, calls will be blocked.

ICSolutions

If unresolved, you may need to contact the facility's administration directly. : how to unblock a prison call

iPhone/Android:

Open your Phone app , go to Settings , and select Blocked Numbers to see if the facility's number was accidentally added. To unblock a prison call, you must identify

Step 2: Contact the Service Provider

Sarah realized her phone wasn't the issue—the carrier had flagged the call as "Scam Likely." She had to log into her Securus AdvanceConnect or ICSolutions account online. The called party blocked the number – If

specific service provider

Do you know which (like Securus or GTL) the facility uses, or are you still trying to identify the company ?

Contact the prison administration if the block is non-technical.